Frequently Asked Questions:
- DELIVERY AND PICKUP: Delivery and pickup are available at reasonable rates. Deliveries are made to a loading dock, door or garage that is immediately accessible to our trucks. Supplemental charges will be billed for deliveries involving stairs, elevators, and excessive distance from the truck. Our standard delivery times are 9 AM to 5 PM, Monday-Saturday. Other delivery services are available through special arrangements. All deliveries require a signature of responsible party upon receipt of inventory. Equipment must be re-stacked and ready for pickup in the same place it was delivered. Setup and breakdown service is also available by pre-arrangement, at an extra charge. Drivers are not authorized under any circumstances to move a client's personal property.
- DAMAGE AND MISSING ITEMS: Customer will be charged the replacement cost for badly stained or burnt linens, breakage, damaged and missing items including boxes and crates. The rental fee is separate from the replacement charge. All paid for damaged items must be picked up within 30 days or unclaimed items will be discharged. Customer is responsible to verify all counts, as you will be charged for any missing items. Our counts are final.
- CLEANING: A 25% cleaning fee will be charged to any item that is returned dirty. A separate cleaning charge of $20.00 will be charged for all barbecue grills not returned clean. Please discard coals and ashes prior to return or pickup.
- LINENS: Table linens will be inspected for damage upon return. The customer will be charged a replacement cost for missing items and damage, such as candle wax, burns, tears, or unusual stains. The customer is also responsible for any missing or damaged crates, boxes, containers, etc.
- DEPOSITS AND RESERVATIONS: Site inspections are available. Please call for more information. We require a 20% deposit to confirm each order. We accept most credit cards, checks, or cash. To change or cancel your order, we must be notified at least 5 days in advance of the delivery to avoid additional charges.
- IF YOU HAVE QUESTIONS! We are constantly adding to our rental inventory. If you don't find what you're looking for on our website, please call us - if we don't have it, we'll help you find it. Our professional staff is in the business of servicing YOU!